FAQ Payment/Dispatch

If you have forgotten your password, please use the "Forgot password" function and you will receive new login details.

Unfortunately, it is not possible to change your order with regard to the order parameters. However, you have the option of cancelling your order if it is incorrect.

Your order items can be cancelled free of charge in the first 15 minutes (Prio/Express) or 60 minutes (Standard).

After the 15 minutes or 60 minutes up to pooling status, we charge a cancellation fee of €10 (gross) as compensation.

If the print job has already been placed on the printing plate (so-called pooling), we will charge a cancellation fee as compensation in the amount of the net order value plus any additional services (e.g. premium file check), as the automated printing process can no longer be cancelled from this point onwards.

Use the "My orders" function. You will also receive status e-mails from us informing you about the progress of your order. The following statuses are displayed in your order overview:

Production: We have received your order. If you have selected "Prepayment" as your payment method, please make sure you send us your payment receipt by 12 noon at the latest. Otherwise we cannot guarantee that we will meet the delivery date set at this time.

Dispatch: Your order has been processed, is packed in the dispatch room and will soon be dispatched to your specified delivery address.

Delivered: We have forwarded your goods to our dispatch depot. You have been sent the corresponding parcel label number for this. You can now track the progress of your dispatched goods on the shipping service provider's website.

Cancelled: Your order has been cancelled. You can find out how this works in the following section.

The delivery time depends on the type and processing of your desired product. The delivery times we offer for each product can be found in the selection options in FreeDesign. You can choose between the following options:

1. Standard: We offer standard shipping with tracking for all our products.
2. Express: Would you like your product faster? Then choose this shipping method with tracking. Please note that express shipping is not available for all products or product features.
3. Priority: The ideal shipping method with tracking for very urgent orders. It is available for selected products.
4. Saturday: We offer Saturday delivery for some of our products. Select the appropriate delivery option in FreeDesign.

Please note that the following orders are excluded from the Priority delivery time until 12 noon:

• Shipping with a forwarding agent
• Delivery address on German islands
• Delivery addresses in customs exclusion areas in the Alps
• International delivery addresses

The parcels are shipped with DHL or DHL Express, DPD or FedEx or their national cooperation partners, among others. Occasionally, parcels may be sent by a forwarding agent (Schenker or GLS). Which shipping partner is used depends on the weight of your delivery and the delivery date you select.

As soon as we dispatch your order, you will receive the invoice in PDF format to your e-mail address. This invoice is valid without an electronic signature in accordance with Art. 5 of the Tax Simplification Act 2011 of 1 November 2011. If you are missing an invoice, you can print it out at any time on our homepage in your profile under "My orders".

You can enter your own or a different billing address during the order process. It is not possible to change the billing address after the order has been completed.

We accept payment by credit card, PayPal, invoice, SEPA core direct debit, SEPA B2B direct debit, SEPA direct debit, instant bank transfer and prepayment. All payment methods are free of charge.

• Credit card
• PayPal
• Invoice
• SEPA Core Direct Debit
• SEPA B2B direct debit
• SEPA-ELV
• Instant bank transfer
• Prepayment

Our bank details:

unitedprint.com UK Ltd.

IBAN: GB37COBA40620130724280

Swift (BIC): COBAGB2X

Commerzbank

Proceed as follows to create a PayPal account:

• First open the PayPal website and click on the "Sign up" button.
• Select whether you want to create a private or business account.
• Enter the required data, confirm with "Next" and click on "Register".
• Click on the link in your email inbox to confirm your registration.
• Enter your password and click on "Next".
• You will now be asked security questions to make your account even more secure.

We offer you the option of saving your payment details for payment by credit card and SEPA-ELV for future orders. This means you can access it directly the next time you make a purchase. Your data is stored in encrypted form with our payment processing partner and can only be accessed by you during the ordering process.

Your data will be treated absolutely securely and confidentially. It will not be passed on to third parties. You will not receive unsolicited newsletters or advertising emails from us.

Click here for the privacy policy.

You can cancel the purchase contract within the statutory cancellation period. You can find the cancellation policy here.

Submit the complaint in writing. By e-mail to [email protected], by fax to 020-34 99 03 84 or by post to unitedprint.com UK Ltd., 16 Great Queen Street , WC2B 5AH London United Kingdom. Remember to include the relevant order number and the desired type of settlement. Please note that 5% of the print run may be waste. We therefore require details of the quantity of defective goods. Of course, this only applies to defects that can be displayed. We reserve the right to request some samples by post or to collect the goods for inspection. This does not apply, for example, to under-delivery and failure to meet a delivery date. The complaint will be promptly checked by our employees. We will contact you by e-mail as soon as possible. We will use the e-mail address stored in the customer profile for this purpose.

You can find our company address and contact details here.

Write us an e-mail [email protected], we will be happy to help you.

Please note the current labelling requirements for recyclable materials or packaging in your country of delivery.

In the footer of each newsletter you will find a link to unsubscribe from our newsletter mailing list. Alternatively, you can also contact us conveniently by phone or email and request your cancellation.