If you've forgotten your password, please use the 'Forgotten my password' function to obtain new login details.

We work with DHL Express and DPD, or their national partners, to ship your orders. In some cases, deliveries may be made by forwarding companies (Schenker or GLS). The weight of your delivery, your selected delivery date, and your choice of shipping partner in your shopping cart determine which shipping partner is used.

Once we have dispatched your goods, we will send you the relevant invoice in pdf format to your provided email address. This invoice is valid without an electronic signature under Art. 5 of the German Tax Simplifying Act dated 1 November 2011. If you are missing an invoice, you can print it out any time under 'MyOrders' in your profile on our homepage.

Want us to send your product directly to your end customers? No problem - with guaranteed customer protection, of course! You can select this option in the first stage of the order process. We do not charge anything extra for this service.

We accept payments via SEPA core direct debit, advance payment, SEPA electronic direct debit, invoice, PayPal, SEPA B2B direct debit, instant transfer and credit card.

Credit card

PayPal

Invoice

SEPA core direct debit

SEPA B2B direct debit

SEPA electronic direct debit

Instant transfer

Advance payment

Our bank details

unitedprint.com UK Ltd.

IBAN: GB37COBA40620130724280

Swift (BIC): COBAGB2X

Commerzbank

Bank code: 406201

Account number: 30724280

Create a PayPal account as follows:

- Open the PayPal website and click 'Sign Up'.

- Choose whether you want to create a personal or business account

- Enter the required information, confirm by clicking 'Next' and click 'Sign Up'

- Click the link received by email to confirm your registration

- Enter your password and click 'Next'

- There will then be a few security questions to make your account even more secure

We give you the option of storing your payment details for payments by credit card and electronic direct debit (SEPA LS Core1) for subsequent orders. This enables you to access them directly the next time you make a purchase. Your data will be encrypted and stored by our partner for payment transactions, and can only be retrieved by you during an order process.

Your data is handled totally securely and confidentially - guaranteed. It is not shared with third parties. You will not receive any unwanted newsletters or promotional emails from us either.

The privacy statement can be found here.

You can cancel the purchase contract within a legal time frame. The cancellation policy can be found here.

The process for complaints is as follows: Submit your complaint in writing: By email to [email protected], by fax to 020-34 99 03 84 or by post to unitedprint.com UK Ltd., 16 Great Queen Street, London WC2B 5AH. Remember to state the relevant order number. Every complaint must be documented. Please note that 5% of the order can be spoilage, so we need proof showing more of the delivery. This of course only applies to visible defects, not to matters such as underdelivery or unmet delivery dates. Advise us how many goods have been affected. We reserve the right to request a few samples by post or to collect the goods for inspection. Let us know how you would like the issue resolved. Complaints are reviewed promptly by our staff, and we will get back to you by email as quickly as possible using the contact address stored in your customer profile.

You can find our company address and contact options here.

Write us an e-mail [email protected], we will be happy to help you.

Please note the current labelling requirements for recyclable materials or packaging in your country of delivery.

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